Evaluating the Effect of knowledge Management Indicators on Urban Management Performance (Case Study: Municipalities of Kermanshah Municipality)
Volume 3, Issue 2, Summer 2022, Pages 101-118
Sareh Rezaie Es haghvandi
Abstract Background and Aim: One of the most important behavioral issues in the field of management is urban management, which determines many variables of the organization. And following that, in recent decades, the issue of knowledge management has been raised as a strategic need for institutions, organizations and service institutions. Which guarantees long-term advantages for organizations, especially in the field of urban and community management and their utilization of human, intellectual and informational capitals of the municipality. In this regard; The aim of this paper is to evaluate the effect of knowledge management indicators on the performance of urban management using the interpretive structural model of ISM in the Municipality of Kermanshah.
Methods: The method is practical in terms of targeting, and descriptive-analytical in terms of identifying the trends and relationships. In the process of preparing and producing data, firstly, the effective factors on the impact of knowledge management on the urban management of municipality of Kermanshah were identified using the ideas of 20 experts and professors in related organizations through the Delphi method. In order to analyze the data, 10 factors which have strong influence on factors of knowledge management in performance of urban management, in municipalities of regions of Kermanshah, ISM interpretive-structural modeling is used, then with Mic-Mac software applied.
Findings and Conclusion: The results of the research showed that technology standard, organizational culture, human resources infrastructure, are among the most influential factors, and five leadership criteria are process mechanism, citizen participation, strengthening non-governmental organizations, and smart city are among the most influential factors. There is a two-way relationship between the variables of knowledge management and urban management, and they influence each other a lot. Also, the results obtained from Mick-Mack show that most of the factors are linked variables and have high dependence and high guiding power. At the end, a proposal has been made to strengthen knowledge management on the urban management of municipality of Kermanshah.