Analysis and assessment of the challenges of adapting quality management operations to industry 4.0 (Case Study: Target Industry Northwest Region)

Ajalli, Mehdi

Analysis and assessment of the challenges of adapting quality management operations to industry 4.0 (Case Study: Target Industry Northwest Region)

Document Type : Origional Article

Author

Mehdi Ajalli

Assistant Professor, Department of Management, Faculty of Management and Accounting, Bu-Ali Sina University, Hamedan, Iran

Abstract

Background and Aim: Adapting to quality operations in the 4.0 industry has become one of the most important challenges of recent industries; because in order to compete and survive in markets that are compatible with the advanced technologies of the Fourth Industrial Revolution, industries are forced to use high-quality, innovative and intelligent systems of this revolution. The main objective of this study is to analysis and assessment the challenges of adapting quality management operations in the Northwest region rubber industry to the 0.4 industry.
Methods: The research method is based on the purpose and method of data collection of the applied-descriptive type and in terms of analysis, qualitative (Delphi) and quantitative research (statistical test and multi-criteria decision-making technique). The statistical population of this study is experts and specialists of companies active in the rubber industry with sufficient knowledge of the quality management system, especially the dimensions and challenges of the industry 4.0, whose number is assumed to be unlimited due to their unknown nature. In order to access a sufficient sample, questionnaires were designed online and provided to the subjects. The number of samples required to test the main hypothesis of the research: ("There is an inappropriate gap between the current and desired state of quality management 4.0 in the industry") and to appropriately assess the challenges through the Morgan and Krejci sampling table is 384. Finally, after continuous follow-up by the researcher, supplementary questionnaires for 395 experts were provided online in Excel software. In order to identify key challenges in the industry, the Delphi method was used and fifteen indicators were confirmed. Paired comparison tests and t-statistics were used to examine the current and desired state.
Findings and Conclusion: The results showed that the industry is in a favorable situation in seven challenges and is somewhat far from the desired situation in eight challenges, which requires serious attention and planning from managers; but overall, the industry's situation is somewhat favorable in terms of all challenges. Finally, the SWARA technique was used to rank the challenges in terms of importance for coping. The output showed that the fourth key challenge (lack of skills) with the highest weight is ranked first, and the thirteenth challenge (cybersecurity and data protection) and the first (lack of management support) were ranked second and third. Also, the fifteenth challenge (internet speed) was ranked last with the least importance. Finally, practical suggestions were presented to the industry.

Keywords

Challenge

quality management operations

quality 4.0

industry 4.0

SWARA

Subjects

Urban Management

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