Barabadi, Mahmoud, 2005, The Alphabet of the City, First Edition, Publications of the Organization of Municipalities and Aid, Tehran. (In Persian)
Barkupour, Nasser, Goharipour, Hamed, Karimi, Mehdi, 2010, Evaluating the performance of municipalities based on measuring people's satisfaction with urban services (Case study: Districts 1 and 11 of Tehran), Quarterly Journal of Urban Management, No. 25. (In Persian)
Boyne, G. & Chen, A (2006): Performance targets and public service improvement. Journal of Public Administration Research and Theory, 17, 455-477. (In English)
Design Consulting Engineers, 1989, Development Plan, Ilam Influence and Detailed Area, Volume II. (In Persian)
Eghbali, Ali, 2008, The Discourse of Progress and Justice in the Field of Urban Management, Municipalities Monthly, Year 9, No. 92. (In Persian)
Gore, Robert Ned, 2000, Why do humans rebel ?, translated by Ali Morshedzadeh, Institute for Strategic Studies, Tehran. (In Persian)
Hashemi, Seyed Manaf, Yahyapour, Mehdi, 2011, Principles and foundations of urban services management in the municipality, first edition, Publications of the Organization of Municipalities and Rural Affairs, Tehran. (In Persian)
Hatami Nejad, Hossein, Mohammadpour, Saber, Eskandari Choobghloo, Hafez, 2007, Urban Management and Legal Status of Councils and Municipalities, Journal of Geographical Sciences, Nos. 5 and 6. (In Persian)
Hekmatnia, Hassan, Mousavi, Mir Najaf, 2007, Measuring the extent and factors affecting citizens' satisfaction with the performance of the municipality Case study: Yazd, Journal of Geography and Development, No. 9. (In Persian)
Hekmatonia, Hassan, Ghanbari Haft Cheshmeh, Abolfazl, 2006, Principles and Methods of Urban Planning, Mafakher Publishing, Yazd. (In Persian)
Imani Jajarmi, Hossein, Firoozabadi, Seyed Ahmad, 2007, A Study of Local Management Performance Models: With Emphasis on Urban and Rural Management Organizations in Iran, Social Science Quarterly, No. 22. (In Persian)
Malekan, Ahmad, Malekan, Javad, 2011, The Relationship between Social Capital and Urban Management, Labor and Society Monthly, No. 139. (In Persian)
Masoudifar, Yousef, 2008, Management, Organization and Improvement of Urban Services (Solid Waste Management), Journal of Humanities and Social Sciences, University of Tabriz, No. 25. (In Persian)
McGill,R (1998): Urban management in development countries, Cities, vol 15,No 6. (In English)
Mohammadi, Kaveh, 2008, Integrated Urban Management and Iran Goals 1400, Monthly of Municipalities, Ninth Year, No. 92. (In Persian)
Mzini.Lb (2011): The relationship between accountability and customer satisfaction in Sedibeng District Municipality, South Africa, A Multinational Conference on Improving the Quality of Public Services,Moscow,Russia. (In English)
Rafieian, Mojtaba, Khodaei, Zahra, 2009, A Study of Indicators and Criteria Affecting Citizens' Satisfaction with Urban Public Spaces, Strategy Quarterly, Year 18, No. 53. (In Persian)
Razavian, Mohammad Taghi, 2002, Urban Development Management, Payvand No Publications. (In Persian)
Sasanpour, Farzaneh, 2009, Assessing the Sustainability of Urban Environment for Good Urban Management, Journal of Applied Research in Geographical Sciences, Volume 10, Number 13. (In Persian)
Shayan, Hamid, Taghiloo, Ali Akbar, Khosro Beigi, Reza, 2010, Assessment of villagers' satisfaction with the residential environment: A case study of Komijan city, Quarterly Journal of Village and Development, No. 4. (In Persian)
Sheikh Mohammadi, Majid, Tavil Zavareh, Mohammad Reza, 2005, Participatory Management Based on the Suggestion System, Iran Institute, Tehran. (In Persian)
Taghvaei, Massoud, Safraabadi, Azam, 1390, The role of urban management in achieving sustainable development of urban tourism Case study of Kermanshah, Journal of Geographical Studies of arid regions, first year, No. 4. (In Persian)
Taleghani, Gholamreza, Farhangi, Ali Akbar, Abedi Jafari, Abed, 1389, Designing a model of factors affecting citizens' trust in urban management, Journal of Public Management, Volume 2. (In Persian)
Vaez Mahdavi, Mohammad Reza, Salarianzadeh, Mohammad Hossein, Sadr, Farhad, 2011, Evaluating systematic accountability to citizens in Tehran Urban Heart Study, Hakim Research Journal, Volume 14, Number 2. (In Persian)
', './data/srds/coversheet/71640347326.jpg'))