The Effect of Organizational Citizenship Behavior on Employee Performance in the Hotel Industry (Case Study: Abbasi Hotel, Isfahan City)

Bahari, Jafar; Alizadeh, Mohammad

The Effect of Organizational Citizenship Behavior on Employee Performance in the Hotel Industry (Case Study: Abbasi Hotel, Isfahan City)

Document Type : Origional Article

Authors

Jafar Bahari ¹ ^¶

Mohammad Alizadeh ²

¹ PhD in Tourism Management, Faculty of Tourism Sciences, Department of Tourism, University of Science and Culture, Tehran, Iran

² Assistant Professor, Department of Iranian Studies, Faculty of Iranian Studies, Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran

Abstract

Background and Objective: Human resources, as the most important and valuable resource, play a significant role in the success of an organization because the organization's human resources have the ability to change their performance and are considered the main tool for achieving organizational goals. Today, the success of organizations requires more attention to human resources. In order to succeed, organizations must make good use of their human resources capabilities, and in this regard, paying attention to organizational citizenship behavior is of particular importance. Therefore, in today's world, having employees who go beyond their roles and duties and demonstrate organizational citizenship behavior is a prerequisite for the success of organizations. Therefore, the present study was conducted with the aim of the effect of organizational citizenship behavior on employee performance in the hotel industry at Abbasi Hotel in Isfahan.
Methodology: The statistical population of this study included all employees of Abbasi Hotel in Isfahan. The data required for this study was collected from the employees of Abbasi Hotel in Isfahan using a simple random sampling method and a questionnaire. The present study is applied in terms of purpose and is descriptive and survey-type based on the data collection method. Also, structural equation modeling using Smart PLS software was used to analyze the data.
Results and Findings: The results indicate that organizational citizenship behavior and each of its dimensions have a positive and significant effect on employee performance. It was also shown that the work conscientiousness variable has the largest path coefficient value and its effect on employee performance is greater than that of other variables.

Keywords

Organizational Citizenship Behavior

Employee Performance

Hotel Industry

Smart Pls

Isfahan

Subjects

Urban Tourism

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